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Welcome to the Help Center! Below you will find answers to frequently asked questions as well as short video tutorials on the latest Microlinks features. If you can’t find the answer to your question, use the "Ask Microlinks" feature on the right to contact the Microlinks team. We are continuously working to improve your experience so please check back soon for additional answers and features.

How do I...
Manage My Profile?
  1. Click the "Register" Link featured at the top of every page on Microlinks.
  2. Click the "Create new account" tab on the User Account page.
  3. Complete all required fields marked with a red asterisk, including: username, email address, and password. Please do not use your email address as your username.
  4. Click "Create new account" button.
  1. Click the "Log in" button featured at the top of every page on Microlinks.
  2. Enter your username and password on the User account page.
  3. Click the "Log in" button.
  1. Click the "Log in" button featured at the top of every page on Microlinks.
  2. On the User account page, click the "Request new password" tab.
  3. Enter your email address.
  4. Click the "E-mail new password" button.

If you are not logged in, start with Step #1. If you are logged in, start with step #4.

  1. Click the "Log in" button featured at the top of every page on Microlinks.
  2. Enter your username and password on the User account page.
  3. Click "Log in."
  4. Click on your screename on top of page within the blue box.
  5. Click the "Account Settings" link.
  6. Enter a new password.
  7. Confirm new password.
  8. Click "Save" at the bottom of the page.

If you are not logged in, start with Step #1. If you are logged in, start with step #4.

  1. Click the "Log in" button featured at the top of every page on Microlinks.
  2. Enter your username and password on the User account page.
  3. Click "Log in."
  4. Click on your screename on top of page within the blue box.
  5. Click the "Account Settings" link.
  6. Click the "Bookmarks" tab
  7. View the list of your bookmarked content.
  8. Click the title to view the content.

1. Click the "Log in" button featured at the top of every page on Microlinks.

2. Click on your profile name in the blue box on the top of the page.

3. A drop down menu will be displayed with various links.

 

 

4. Within these links you can manage your account:

  • Dashboard - Manage your username, e-mail address, password, website memberships, and privacy settings.
  • Public Profile - Allows you to see how your KDID profile looks in public view.
  • Account Settings - Manage your name, residence, work information, and About Me.
  • Subscription Management - Allows you to manage your subscriptions to various newsletters (Microlinks Connctions)

  

Contribute to the Site?

Do you have a microenterprise development related resource you want to share with the Microlinks community? Want to get the word out about a new report or a project update?

Here's how...

Step 1: Log in to Microlinks or click here to create an account if you are not yet a member.

Step 2: After you've logged in, click here for the submission form.

Note: You can also find the submission form by clicking on the Library link in the "Resources" menu tab and clicking the "Submit Resource" button on the top of the page.

Step 3: Complete the form.

Don't be daunted by the form. The only fields you need to pay attention to are the following:

  • Title and Teaser Title
  • Authoring information: You have the option to enter a person's name, an organizational author and/or an institutional sponsor (e.g. United States Agency for International Development if USAID is the funder).
  • Publication date
  • A short teaser: This shows up in various advertising blocks throughout the site. The character limit is 200.
  • Description: Think of this as the abstract or executive summary for the document and keep it short. Hover for Tip
  • Web/Media Resources: This is where you upload or link to your resource.
    • External links: If your resource is already posted to an external site, you can link directly to it by including the page title and the URL. Hover for Tip
    • File upload: If you want up load your resource directly to Microlinks, post it here. PDFs are preferable. Upload only one file per submission.

You can ignore these fields in the form:

  • Vocabularies
  • Location
  • Did You Know: This is an optional field if you want to include an interesting fact, statistic or quote to get readers' interest.
  • Language and everything below it until the Save button

Step 4: Save your submission.

Your submissions will be visible on the Microlinks website after being reviewed and published by a moderator. It will be tagged as a Community Contribution.

Are you interested in reporting a news story? Reprinting a press release? Announcing a new resource? Providing an After Action Report for an event or activity?

Here's how...

Step 1: Log in to Microlinks or click here to create an account if you are not yet a member.

Step 2: After you've logged in, click here for the submission form.

Note: You can also find the submission form by clicking on the "News" menu tab, selecting News & Opportunities and clicking the "Submit News" button on the top of the page.

Step 3: Complete the form.

Don't be daunted by the form. The only fields you need to pay attention to are the following:

  • Title
  • Authoring information: You have the option to enter a person's name, an organizational author and/or an institutional sponsor (e.g. United States Agency for International Development if USAID is the funder).
  • A short teaser: This shows up in various advertising blocks throughout the site. The character limit is 200.
  • Body: This is where you put your story content. Hover for Tip
  • External links: If you'd like to link the news story to an external site, you can include the site or page title and the URL. Hover for Tip
  • Image upload: If you include a photo or image, don't forget to provide alternate text and a photo credit. Also, do all of your cropping/resizing before uploading.

You can ignore these fields in the form:

  • Vocabularies
  • Location
  • Did You Know: This is an optional field if you want to include an interesting fact, statistic or quote to get readers' interest.
  • Language and everything below it until the Save button

Step 4: Save your submission.

Your submissions will be visible on the Microlinks website after being reviewed and published by a moderator. We then populate the monthly Microlinks Connections e-newsletter (that goes out to over 8,000 recipients) with a selection of submissions.

Would you like to get the word out about an event or training opportunity related to microenterprise development?

Here's how...

Step 1: Log in to Microlinks or click here to create an account if you are not yet a member.

Step 2: After you've logged in, click here for the submission form.

Note: You can also find the submission form by clicking on the "Events" menu tab, selecting Events Calendar and clicking on the blue "Submit an Event" button at the top of the page.

Step 3: Complete the form.

Don't be daunted by the form. The only fields you need to pay attention to are the following:

  • Event name and Teaser title: These can be the same unless the event title is really long. Consider shortening the teaser by removing the subtitle.
  • Date and Location: Be as specific as possible, but don't worry if you don't have all of the time or location details.
  • Event delivery: This is where you indicate if this is an in-person event, an online event or some combination of the two (e.g. an event with a webinar component).
  • Event host: Please include both the organization name and its main website URL. You can enter multiple hosts if necessary.
  • Event page title and URL: Use this field to link to more information about the event on your website. Please test the URLs to guarantee functionality and scan the destination page for a "permalink" or URL path that is permanent. Not all sites have these, but they make it much more likely that the link will stand the test of time. Hover for tip
  • A short teaser: This provides a mini-description of the event and should be different from the title. The teaser shows up in various advertising blocks throughout the site. The character limit is 200.
  • Description: This is where you tell people what your event/training is about. If there is important information about registration deadlines or event fees, also include it here. Hover for tip
  • File upload: If you would like to include event material like a flyer or brochure, you can upload a PDF here. Please include a file description like “Event flyer.”
  • Promotional image: If you include a photo or image, don't forget to provide alternate text and a photo credit. Also, do all of your cropping/resizing before uploading.

Step 4: Save your submission.

Your submissions will be visible on the Microlinks website after being reviewed and published by a moderator. We then populate the monthly Microlinks Connections e-newsletter (that goes out to over 8,000 recipients) with a selection of submissions.

You can suggest a topic by following these steps:

  1. Log in.
  2. Visit the page of the specific event type (Speakers Corner, Microlinks Seminar, etc.) for which you would like to suggest a topic or a speaker.
  3. Locate the "We want your input" box and click "Suggest a topic."
  4. Enter your suggestion.
  5. Click "Submit."

Or simply click here.

  1. Make sure you are logged in.
  2. Search the Microlinks Library to locate the resource on which you would like to comment.
  3. Open the resource preview page.
  4. Scroll to the comment box at the bottom of the page.
  5. Enter required fields, including your comment.
  6. Click "Preview" to review your comment or "Save" to submit it.
Join an Online Discussion?

If you are already a member of Microlinks, please follow these steps to sign into the Speakers Corner:

1. Go to the Speakers Corner event page, accessible from this landing page or from your event invitation.

2. Click on "Sign in to join this Speakers Corner."

3. Sign in your username and password.  Click “Log in.”

4. You will be automatically re-directed back to the Speakers Corner event page.  Click on “Join this Speakers Corner.”

If you are not a member of Microlinks, please follow these steps:

 

1. Go to the Speakers Corner event page, accessible from this landing page or from your event invitation.

2. Click on "Sign in to join this Speakers Corner."

3. Create a new account.

4. Follow the instructions and verify your new account through your email.

5. Return to the Speakers Corner event page.

6. Click on “Join this Speakers Corner.”

After you have confirmed that you want to join the Speakers Corner, you will return to the event landing page where you will see the agenda for the various topics by day. To comment, click on the link to the specific day's discussion. Here you can see the comment stream where you can post a new comment or reply to a comment by click on the respective buttons. Type your comment into the box that appears and click "Submit Comment."

Once you've joined the group, you will also receive emails containing the comments of other participants. You can reply to these by email and your comments will be automatically posted back to the Speakers Corner page and emailed out to the others joining the discussion.

If you have any issues or questions, please email speakerscorner@microlinks.org.

If you are already a member of Microlinks, please follow these steps to sign into the e-Consultation:

1. Go to the e-Consultation page, accessible from your event invitation.

2. Click on "Sign in to join this e-Consultation."

3. Sign in your username and password.  Click “Log in.”

4. You will be automatically re-directed back to the e-Consultation page. If you are not automatically re-directed, use the link in your invitation to go back to the e-Consultation page. Click on “Join this e-Consultation.”

If you are not a member of Microlinks, please follow these steps:

1. Go to the e-Consultation page, accessible from your event invitation.

2. Click on "Sign in to join this e-Consultation."

3. Create a new account.

4. Follow the instructions and verify your new account through your email.

5. Return to the e-Consultation page.

6. Click on “Join this e-Consultation.”

After you have confirmed that you want to join the e-Consultation, you will return to the event landing page where you will see the agenda for the various topics by day. To comment, click on the link to the specific day's discussion. Here you can see the comment stream where you can post a new comment or reply to a comment by click on the respective buttons. Type your comment into the box that appears and click "Submit Comment."

Once you've joined the group, you will also receive emails containing the comments of other participants. You can reply to these by email and your comments will be automatically posted back to the e-Consultation page and emailed out to the others joining the discussion.

If you have any issues or questions, please email microlinks@microlinks.org.

Participate in an Event/Training?

You can sign up for a Microlinks Seminars and other Microlinks-hosted events directly on the event page.

If you wish to attend in-person, click on the orange “Register – In Person” button to open the short sign-up form. If you are a Microlinks member and are logged in, your email address and name will fill in automatically. Simply check the “In person” box, add your organization, and click “Sign up.” If you are not a site member, you can add this information manually.

To register to attend remotely via webinar, click on the green “Register - Webinar” button. This will redirect you to a new page on the Adobe Connect system where you can create a password and fill in your professional details. Please save your password and remember which email address you use to register as this will be your user name.

Registration: Microlinks webinars are held on the Adobe Connect platform. To register for a specific webinar, you can find the registration link either on the event page or in the event invitation. This will redirect you to a new page on the Adobe Connect system where you can create a password and fill in your professional details. Please save your password and remember which email address you use to register as this will be your user name.

Accessing the webinar: To access the webinar from your computer at the time of the event, use the link sent to you in your confirmation email and enter your email address as your user name and the password you created when you registered. A new browser window should open for the webinar.

Google Chrome Exception; Firewalls: In some environments, there are documented issues using the Google Chrome browser. For this reason, we recommend using Mozilla Firefox (Internet Explorer will also work). If you are viewing the webinar behind a Firewall, you may encounter issues with the stream.

You can also join the webinar from many web-enabled mobile devices, including Android phones, Blackberry PlayBook tablets, or Apple iPhones and iPads. To do so, you will need to download the free Adobe Connect Mobile App. Learn more »

For first-time users: If you have never used Adobe Connect before, we recommend joining the session a few minutes early to test your audio and run the Audio Setup Wizard (available from the Meeting menu). By default, all participants will hear the audio through computer speakers. For the best quality, please connect to the webinar using a hard-line internet connection.

Only the facilitators and presenters will be speaking during the webinar but all participants will be able to text chat using a dedicated chat box during the presentation. Please use the chat box to contribute your questions and comments at any time throughout the presentation.

The following video tutorial contains other useful tips about Adobe Connect webinar features:

There are many resources available following a Microlinks event, including screencasts, presentation files, audio recordings and transcripts, video interviews with the presenters, blog post summaries of the event, and other related resources. These resources are all compiled in the Microlinks Library.

There are many ways to find these resources, including the following:

  • If you registered for or attended the event, you will receive an email with resource links from Microlinks as soon as they are all finalized and posted on the site.
  • From the specific event page, you can click on the “Event Resources” button. You can find past events listed by seminar series under the Events menu tab.
  • For a few weeks following the posting of the resources, they will be highlighted as features at the top of the Microlinks homepage. Click on the image for the relevant event to be redirected to the appropriate Library page.
  • If you search the Library for an event title or subject, you can filter your search results by “Type of Resource” to find event materials.

Microlinks has a growing library of online training modules that are interactive and self-paced. You can access these from the Resources tab by clicking on the Training link. To access the course, even for those with open enrollment, you must be both a Microlinks member and a member of the particular training course. By joining the training course, you can gain access to the module, track your progress and post questions and comments in the related discussion space.


If you have an authenticated Microlinks account:
Click on the "Log in to access course >" button from the training course landing page. A window will pop up asking you to either log in with an existing account or to register. Enter your Microlinks account information in the KDID log-in screen.

Create an account

After signing in, you will be redirected back to the training landing page. The blue button should now read "Access this course >". Once you click on it and confirmed that you want to join the training, a new "Launch Course" button should appear near the top of the text. When you launch the course, the module should open in a new pop-up window.

Create an account


If you need to create a Microlinks account:
Click on the "Log in to access course >" button from the training course landing page. A window will pop up asking you to either log in with an existing account or to register. After clicking "Register," complete the brief User Account Sign Up form in the KDID member screen. Follow the instructions and verify your new account through your email. Once you authenticate your account, you should be logged into Microlinks and you can return to the training landing page. The blue button should now read "Access this course >". Once you click on it and confirmed that you want to join the training, a new "Launch Course" button should appear near the top of the text. When you launch the course, the module should open in a new pop-up window.

Create an account


Have a KDID account, but still can't get access:
If you have a KDID account and are a member of one of the other KDID family websites, like Agrilinks, you may still need to add Microlinks membership to your profile if you haven’t done so yet. To check that you are a Microlinks member, visit your KDID profile account settings by logging in on KDID:
Log in to your KDID account

After you enter your user name and password, you will be redirected to the KDID homepage. From there, you will be able to click on your profile menu at the top of the screen to access your Account Settings.
KDID Account menu

Once in your Profile, click on the “Account and Privacy Settings” tab and select the checkbox next to “Microlinks,” then click save.
KDID Account Settings

After you have added Microlinks to your site memberships, you can return to the course landing page and click on the blue “Access this course >” button on the right-hand side.


Troubleshooting
If you are unable to launch the training course, please try the following:

  • Microlinks member? Verify that you are logged into Microlinks with an account that you have previously verified by clicking on the authentication link emailed to you during the registration process.
  • Training course member? Confirm that you are a member of the training course. If you are, you should see a block on the top right side of the page with icons for Home, Q&A, Resources, and Directory.
  • Agrilinks member? If you have a KDID account and are a member of one of the other KDID family websites, like Agrilinks, you may still need to add Microlinks membership to your profile if you haven’t done so yet. See the steps to do so here »
  • Browser? Both Microlinks and the training course modules are optimized for viewing in the Mozilla Firefox web browser and using Internet Explorer, Chrome, or Safari can sometimes cause problems when launching the course. We are working to solve this problem, but in the meantime, try using Firefox.
  • Internet speed? Due to the size of the training courses, it may help to plug into a landline rather than using a wireless internet connection if you have the option.
  • Clear your cache? We recently updated many of the training modules, so if you have previously launched the course but are now having trouble, you many need to clear your cache. In Firefox, you can do this by clicking on Tools > Options > Advanced > Network and clicking “Clear Now” under the Cached Web Content section.
If none of these solutions work, please email us .
Provide Feedback?
  1. Click "Contact Us" (located at the bottom of every page).
  2. Complete required fields
  3. Click "Send e-mail" button.
  1. Click "Contact Us" (located at the bottom of every page).
  2. Complete required fields
  3. Click "Send e-mail" button.
  1. Click Ask Microlinks
  2. Enter your question.
  3. Click "Save."
What is...

The Knowledge-Driven International Development (KDID) Portal is a family of websites established to maximize the effectiveness of development assistance by connecting development practitioners through learning opportunities and spreading innovation and good practice.

KDID Portal sites are vibrant communities where members discuss ideas, share experience, connect to other professionals, and access the latest thinking in best practice. They are designed to ensure that knowledge on what works in development is effectively captured and shared among practitioners so it can be applied to projects, programs, and USAID Mission efforts.

>Learn more

Microlinks captures new learning in microenterprise development, disseminates it among practitioners, USAID mission staff, and other donors, and connects those actors to each other in order to improve development outcomes around the world.

> Learn more

The Library is a rich repository of microenterprise development publications, presentations, web resources, and media to search, filter, bookmark, comment on, and rate.

> Visit the Library

 

The Speakers Corner is a 3-day, lively online discussion that brings together professionals from across the world each month to share ideas, debate approaches and learn about new tools and resources to improve practice. Guided by leading experts, discussions address pertinent microenterprise development issues.

> Participate in Speakers Corners

The USAID After Hours Seminar Series addresses hot topics in microfinance. Sponsored by the Microenterprise Development office, it’s designed to be a casual, yet focused, sharing of timely research and new developments in microfinance. Join us in person or online to meet up with microfinance professionals to learn more about the latest thinking in microfinance initiatives.

> Participate in After Hours Seminars

The USAID Breakfast Seminar Series is a monthly in-person and online event sponsored by USAID's Microenterprise Development office. Come in person and enjoy coffee and a bagel or join us online to stay connected with the latest research on Value Chains conducted by USAID and its partners.

> Participate in Breakfast Seminars

Notes From the Field are brief stories relating an experience or lesson learned while conducting a microfinance or enterprise development project. Notes are featured throughout Microlinks, as well as in the Connections newsletter. Notes From the Field are an excellent way for practitioners to share stories and best practices with others in the microenterprise field.

> View Notes From the Field

www.microlinks.org is a contractor-operated website funded by the U.S. Agency for International Development (USAID) Office of Microenterprise Development. This website was developed for interactive public use, it is not an official U.S. Government website, and therefore, does not necessarily state or reflect the views or opinions of the U.S. Government or USAID. Any data collected, maintained, or stored within this website is owned and controlled by The QED Group, LLC (hereafter referred to as QED), not USAID. Individuals seeking USAID information should visit the agency's official government website.

> View the full Privacy Policy

USAID's Microlinks website is a knowledge-sharing resource that captures new learning in microenterprise development and disseminates it among practitioners, USAID mission staff, and other donors. In order to create a robust repository of information, Microlinks accepts relevant resource contributions from community members throughout the microenterprise development industry. These contributions can include library resources, event posts, news stories, announcements of opportunities, blog posts, field stories, and more. Read the "How do I Contribute to the Site?" FAQs for more information on how to submit content. Inclusion on the site does not imply USAID approval or sponsorship of this content.

Disclaimer:

Microlinks is a product of the USAID Knowledge-Driven Microenterprise Development (KDMD) Project. All content not generated in whole or in part from this funding mechanism is labeled a Community Contribution unless otherwise directed by USAID or the KDMD Project. All content, with or without the Community Contribution label, does not represent the views or positions of the U.S. Agency for International Development or the U.S. Government. For full policies on content submission, please see the Terms of Use.

The USAID KDMD Project does not claim ownership of content you submit. By submitting content for inclusion on The KDID Portal or its sub-sites, you grant the USAID KDMD Project (administers of KDID and its sub-sites) permission to publish your content online and to be accessible to a public audience.